MyTSP

Job description

 

Team Leader with Dutch


Location: Sofia, Bulgaria

Department: Native Speakers

Organization

Our client is an European leader in direct selling of frozen food and ice cream via home delivery. Our client is represented in 12 European countries supplying approximately 4 million households.

Function

As Team Leader you will act as a liaison and moderator in the team.You will make sure the internal and external goals with KPIs are met and assure continuous improvement of staff and procedures.

You will responsible for:
- Achieving and maintaining the set and required operational targets
- Reviewing performance of SLA and KPIs
- Developing plans for performance improvement in cooperation with Quality and Training Department
- Leading, guiding, supervising and motivating the team to improve customer satisfaction
- Developing strategies on the floor to improve employee satisfaction
- Staying in touch with the clien proactively at Operation Level on regular base
- Reporting to the Deputy Contact Center

Requirements

- Proficiency Level of Dutch
- Excellent level of English
- 3 years experience in a Project Management, Team Manager in a Contact Center or Operations Manager
- People Management
- Analytical and strategic thinking
- Result oriented

About you:
- Excellent communication skills
- Customer oriented
- Problem solving
- Self confidence
- Stress management
- Reliability



Offer

- Full-time permanent contract
- Excellent salary and commission structure
- Dynamic, international and vibrant work environment
- Opportunities for career development
- Relocation package and help to find an apartment

Information

Roberta Capano
(+34) 93 231 00 00
rcapano@talentsearchpeople.com

Application

Roberta Capano
(+34) 93 231 00 00
rcapano@talentsearchpeople.com



Talent Search People is an international recruitment agency based in Barcelona, Madrid and Lisbon. We provide highly specialised recruitment services within our four areas of expertise: Sales & Marketing, IT & E-Commerce, Native Speakers and Finance & Administration.


TALENT SEARCH PEOPLE S.L.
Placement agency Nº 9900000357
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