Create an account



You can no longer apply to this job. This job is no longer available. Please contact us if you're interested in jobs like this one

Team Manager with native level of Russian

Location: Vallés Occidental, Spain
Department: Native speakers
Salary: Competitive salary
Contract: Long-term contract




During your day to day as a Customer Service Supervisor:

- You will assist and work closely with the Regional manager to monitor, maintain processes and procedures with a continuous improvement mindset
- You will select, hire and on/off-boarding of customer service professionals, overseeing and supervising a CSR team of 10-15 people
- You will manage the day-to-day operations of the customer service team, providing supervision and technical assistance to achieve departmental and organisational goals
- You will be in charge of KPI’s for departmental performance – measure and improve
- You will plan, organize, and implement all necessary trainings, documentations, and communication channels to ensure all staff members understand the business/office
- You will build staffing schedules to ensure appropriate coverage of incoming order activities
- You will perform annual reviews, appraisals and performance management reviews for the customer service staff
- You ensure a safe working environment, the highest level of productivity according to all the controls and compliance regulation of the company


You are the person we are looking for if:

- You have a Bachelor’s degree - with administrative and/or commercial orientation preferably
- You have a Native level of Russian and advanced level of English
- You have at least 5 years’ experience in a customer related function
- You have excellent knowledge of MS Office, Oracle R12, FX, CRM, WorkDay, eCommerce system knowledge


-A permanent full-time job of 40 hours per week.
-WFH policy to be applied; after 3 months of trial period
-Schedule: 8 – 17h (1h flexibility), from Monday to Thursday. Short shift on Friday, from 8 to 15h
-A competitive salary; in line with your experience and skills
-Training and internal growth opportunities


Maria Gallifa
(+34) 93 231 00 00 (Ext. 110)

Placement agency Nº 9900000357
See offers