Account Specialist with German

Proactive customer service: Foster a close relation with customers by actively provide business suggestions and recommendations that help them make their business more profitable.

Ensure customer master data is accurate and properly maintained by setting up new accounts, updating commercial financial information.

Management of orders and returns: Process (introduce, modify, follow-up and control) customers' orders, changes and returns of products and/or services.

Ensure on time deliveries making sure the payment is fullfilled on time; issuing the proformas and claim past dues.

Coordination and support of other Areas/Departments agents: Coordinate with other Areas/Departments (Business Partners, Area Managers, Warehouse etc.) for the proper performance of the Customer Service activity, ensuring sales and customer satisfaction.

management of orders, Credit and Collections

Native or very good level of German and English is a must

Fluent level of Spanish/Catalan

Customer Support background, preferably handling big accounts or special channel customers (Department stores, Online players, etc)

Credit management, accounting and customer administration

Solid excel skills and analytical profile.

Any other language will be an asset (preferably Italian or French)

Client orientation, teamwork, result oriented and problem solving person.

Flexible and adaptable

- Flexible schedule
- Work 4 days a week
- Flexibility to telecommute
- Permanent contract