Profiles Atención al Cliente y Soporte Técnico
Long-term contract
Full-time
Competitive salary
Our client offers both professionals and private individuals the possibility to park easily, at the best possible rate, in a network that currently includes more than 3,000 car parks in France, Spain, Belgium, The Netherlands, Switzerland, Italy, Portugal, Luxembourg and Germany.
Their office is located in Barcelona!
As a Customer Success Operations Agent on a daily basis you will:
- You will communicate with clients and partners by phone and email
- You will identify, analyze, and solve client issues
- You will make proactive recommendations about product improvement
- You will collect information from the busines development team when necessary
- You will create car park content and ensure quick online live release
- You will do side projects according to your skills and interests
You are the person we are looking for if:
- You have a first successful experience in a client-oriented (customer success department, call center…), sales or account management position
- You have a University Degree
- You have a Native level of French, Advanced English and any other language (Spanish, Italian, German, Dutch) is a plus
- You have strong analytical skills
- You have ability to follow processes
What we offer:
- An attractive salary and bonus
- A long-term contract
- A challenging environment
- 30 days of paid vacations
- An exciting human experience
- A great workplace in Barcelona (CloudWorks Sagrada Familia) and the possibility to work from home
