Profiles Atención al Cliente y Soporte Técnico
Fixed-term contract
Full-time
Competitive salary
Our client is a French multinational that makes business more human for the world's most exciting brands. It's a family of over 60,000 game-changers where you'll have the opportunity to be part of a multicultural team, an ever-changing environment and a diverse set of interesting projects with the world's best B2C and B2B brands.
Your mission is to create excitement around services/products and accurately and efficiently resolve emerging issues that customers may face.
As a Customer Advisor, you will:
- Assist customers across multiple channels (email or phone) in an interactive and friendly manner;
- Attract potential customers by answering questions about products and services;
- Track pending or overdue payments;
- Process and respond to inquiries in a timely manner;
- Ensure satisfaction levels meet customer and company requirements;
- Contribute to creating a brand commitment for our customers.
What we are looking for:
- Native or fluent in French (C2);
- Proficient in English (B2);
- Communicate easily and confidently on social media;
- Enjoy identifying customer needs and proposing quick solutions;
- Desire to develop your personal qualities in a professional environment;
- Be proactive, results-oriented, self-motivated and able to work in a team in a dynamic and multicultural environment
What our client offers:
- Attractive salary and performance bonus;
- Flexible benefits: meal tickets, health insurance and others at your choice;
- Complete and paid training;
- Possibilities to evolve towards management positions;
- Join a dynamic team in Lisbon!
- Career opportunities abroad through the International Mobility Program.
