Profiles Atención al Cliente y Soporte Técnico
Long-term contract
Full-time
Competitive salary
Our client is a leading multinational delivering customer experience solutions in Lisbon.
As a Front and Back Office Specialist, your daily tasks include:
- You will receive customer requests and complaints (via phone and email) regarding our client's customer loyalty and frequent flyer program
- You will process enquiries about their frequent flyer program
- You will research in different applications
Schedule: in rotating shifts of 8h/day (8 am - 9 pm) and you will need to work 1 weekend/month
You're the person we're looking for if:
- You speak fluently German (C1 level) and English (at least B1+);
- You have good communication skills
- You're solution-oriented and customer-oriented
- You can work autonomously
- You are used to dealing with goals/metrics/KPIs
- You have previous experience in Customer Service
We're offering:
- Attractive Base Salary
- Language Bonus
- Flexible hours
- Meal allowance
- Possibilities to grow professionally within a multinational company
