Profiles Atención al Cliente y Soporte Técnico
As an IT Service Specialist, your main role will be to manage the following tasks:
Manage and control (quality and financials) external Support Partners (ServiceDesk, Fieldservices);
Coordinate and lead Service Management and infrastructure Projects;
Setup and drive Change Management initiatives (IT internal, and End-User related);
Participate and add value to our User Communication team;
Contact external Partners or any others services delivery teams;
Prepare IT meetings with Business representatives and other entities;
Coordinate IT actions with upper management;
Track and facilitate the resolution of non-standard tickets (incident services) by interacting with various IT stakeholders and establish/improve standard processes based on the outcome;
Support the analysis of root cause of problems/issues and support the research of mitigations and solutions;
Maintenance of documentation and knowledge database to optimize ServiceDesk processes;
Education: IT degree and related courses with IT (desirable);
Fluent English speaking;
Experience in IT sector, mainly in Service and Project Management
Technical Skills on Microsoft Products, Application Systems, Service Management, IT Technologies.
Flexible attitude and loving of challenging the status quo - learning every day.
Available to travel on occasion.
- You will have possibilities for professional growth within the company;
- You will be part of a dynamic and multicultural environment;