Profiles Atención al Cliente y Soporte Técnico
De duración indefinida
Full-time
From 25.000 €
The success of the company is built on innovation, curiosity and diversity - multiplied by 80,000 professionals in 150 countries. As one of the world's leading research focused healthcare groups, we're constantly learning and growing - and seeking people who have those same goals for themselves.
The Communication Center, located in Sant Cugat del Vallés, Barcelona, will be a group of professionals providing support to individuals with chronic diseases: with this job you will really make a positive impact over people's life!
During your day-to-day:
- You will provide qualified processing and answering of technical and marketing-oriented customer requests on the telephone; processing complaints in accordance with internal quality guidelines and regulatory provisions
- You will be working with inbound related workflow objects such as tasks, action items or cases. Real-time administration of customer-specific data and attributes in the CRM system to provide up-to-date customer information for marketing purposes as requested by the Affiliates, such as address, phone number, mobile phone number, email-address, etc.
-You will work with the CRM system to document all customer interactions and contacts in accordance with the specifications of the internal quality guidelines
• Special tasks and transformation journey:
- You will be taking over short-term special tasks
- You will support new colleagues through buddy-up sessions
- You will have regular proactive gathering of information about news and work processes
- You will be active in contribution of ideas to optimize business relevant information and work processes and to the CS Transformation Journey
You are the person we are looking for if:
- You are fluent in French + English; any other relevant language is a plus
- You have strong IT navigation skills – fast learner in new technologies
- You have excellent listening and communication skills
- You have excellent customer orientation and service mindset
- You work with autonomy and flexibility, always with a team work attitude
- You enjoy Multi-tasking, you have agile skills and you are flexible to adapt to changes
- You will contribute with a positive spirit to a pleasant working environment
- You are always willing to learn and grow with an attitude to go beyond (in a humble manner)
-Permanent contratc with long term growth perspective
-Competitive salary and attractive package of fringe benefits (Private Insurance, lunch tickets, free parking)
-Currently working from home 100%
-Full IT and furniture equipment
-Internet allowance per month
