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Customer Support Associate with excellent level of French
Amsterdam, Netherlands, The
Our client is the world leader in customer experience outsourcing. They infuse innovation, insights, and operational excellence to make every experience great for your customers and businesses.
As a Customer Support Associate, your main responsibilities will be:
-Offering customer service to end users/dealers in relation to a wide range of products
-Answering emails from customers/dealers
-Ensure customer satisfaction by providing timely and accurate information.
-Logging detailed and accurate case notes to ensure optimal assistance for customers
We are looking for a professional with the following skills and experience:
-We are looking for candidates fluent in French and English
-You have strong typing and PC skills
-Software related knowledge and aptitude a plus
-Willing to work flexible hours
-Enthusiastic and dynamic, you are very comfortable with communicating by phone and mail and you have a good writing expression.
-You are outgoing and approachable, with excellent customer service and enjoy working in a team environment.
-You are interested in sports and you enjoy different sports activities
-Well-organized, accurate, you are detail-oriented, professional and courteous with high self-motivation.
-Ambition is absolutely welcome, we have possibilities for growth, all mentor and team leading positions are usually filled internally! 80% of our managers started as an agent.
We are offering:
-An exciting full time job in a dynamic international environment
-Fully paid training
-25 vacation days based on full time employment
-Yearly merit review
-Attendance bonus system (700 yearly)
-Referral bonus system (600 euro’s per referred candidate)
-Possibilities for development and promotions
(+351) 21 145 01 53 (Ext. 104)