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Customer Support Associate with an Excellent Level of German or French for Nº 1 sports brand
Amsterdam, Netherlands, The
21.000 - 25.000 €
Our client is the world leader in customer experience outsourcing. They infuse innovation, insights, and operational excellence to make every experience great for your customers and businesses.
As a Customer Support Associate, your main responsibilities will be:
-Offering customer service to end users/dealers in relation to a wide range of electronic products
-Answering emails from customers/dealers
-Ensure customer satisfaction by providing timely and accurate information.
-Logging detailed and accurate case notes to ensure optimal assistance for customers
We are looking for a professional with the following skills and experience:
-We are looking for candidates fluent in both German and English in speaking and writing
-You have strong typing and PC skills
-Software related knowledge and aptitude a plus
-Willing to work flexible hours - Irregular hours (shifts take place Monday to Friday between 09.00 – 21.00 and Saturday 09.00 – 18.00)
-Enthusiastic and dynamic, you are very comfortable with communicating by phone and mail and you have a good writing expression.
-You are outgoing and approachable, with excellent customer service and enjoy working in a team environment.
-You are interested in sports and you enjoy different sports activities
-Well-organized, accurate, you are detail-oriented, professional and courteous with high self-motivation.
-Ambition is absolutely welcome, we have possibilities for growth, all mentor and team leading positions are usually filled internally! 80% of our managers started as an agent.
We are offering:
-An exciting full time job in a dynamic international environment
-Fully paid training
-Start salary of Approximately 24 K annually based on full time employment
-25 vacation days based on full time employment
-Yearly merit review
-Attendance bonus system (700 yearly)
-Referral bonus system (600 euro’s per referred candidate)
-Possibilities for development and promotions
(+34) 93 231 00 00 (Ext. 208)