Customer Support Associate with Excellent Level of French or Flemish
Location: Amsterdam, Netherlands, The
Department: Native speakers
Salary: From 21.000 €
Contract: Long-term contract
Our client is the world leader in customer experience outsourcing. They infuse innovation, insights, and operational excellence to make every experience great for your customers and businesses.
As a Customer Support Associate your objective will be to give customer support to the clients of the company.
You will be responsible for:
-Answer on inquiries via phone, email, chat and social media from end-users, customers and internal staff.
-Assist customers with price, delivery and invoice information.
-Processing orders on a daily basis.
-Enter pick-up orders for repairs.
-Processing complaints, returns and credits.
-Support with information on products, promotions and applications.
-Answer and follow up on customer inquiries.
-Handle and resolve carrier escalations.
-Achieving call quality and customer satisfaction.
-Other duties as assigned.
We are looking for a professional with the following qualifications, experience and skills:
-Fluent Speaker in Flemish or French.
-Preferred applicants with customer service experience.
-Good English knowledge.
-Knowledge with power tools.
-Experience of MS Office.
-Problem solving attitude and customer orientation.
-Interest of power tools.
-Eagerness to learn.
-Opportunity to join an expanding company
-Bespoke reward structures
-Comprehensive training programs, to teach you everything you need to know, plus weekly coaching sessions to help you hone your skills
-A range of learning and leadership development programs
-Flexible benefits, including medical and dental cover
-Lots of fun days, charity initiatives and social events for you get involved with
(+351) 21 145 01 53 (Ext. 104)