Customer Support Associate with fluent French or German
Amsterdam, Netherlands, The
Our client is an Amsterdam based international Premium Fashion Brand
As a Customer Support Associate, your main responsibilities will be:
-Taking inbound calls from prospective customers with regards to fashion clothing and accessories, handling customer inquiries in a professional manner while providing the highest level of technical/customer service.
-Maintaining a good knowledge of the fashion environment in order to increase our customer support.
-Offering customer service to end users/dealers in relation to a wide range of fashion products
-Answering emails from customers/dealers
-Ensure customer satisfaction by providing timely and accurate information.
-Logging detailed and accurate case notes to ensure optimal assistance for customers
We are looking for someone with the following skills and experience:
-Intermediate vocational education (MBO)
-You have strong typing and PC skills
-Software related knowledge and aptitude is a plus
-Enthusiastic and dynamic, you are very comfortable with communicating by phone and mail and you have a good writing expression.
-You are outgoing and approachable, with excellent customer service and enjoy working in a team environment.
-You are interested in fashion
-Well-organized, accurate, you are detail-oriented, professional and courteous with high self-motivation.
-Ambition is absolutely welcome, we have possibilities for growth, all mentor and team leading positions are usually filled internally! 80% of our managers started as an agent.
-Languages: Fluent French or German and English
-The candidate needs be based in the Netherlands.
-An exciting full time job in a young international environment
-Fully paid training
-25 vacation days
-Yearly merit review
-Attendance bonus system (700 yearly)
-Referral bonus system (600 euro’s per referred candidate)
-Possibilities for development and promotions
-Location easy to reach by Public Transport / full travel costs compensation if you live further than 10 km from working location
-Flexible working hours:
Monday to Friday between 09.30 – 18.30 (two shifts)
Saturday 09.00 – 18.00 (2 weekends a month - 2 days off during those weeks) with an extra allowance of 120% for working on Saturdays.
(+34) 93 231 00 00 (Ext. 107)