Customer Support Associate with an Excellent Level of German - Premium Fashion Brand
Amsterdam, Netherlands, The
Our client is the world leader in customer experience outsourcing. They infuse innovation, insights, and operational excellence to make every experience great for your customers and businesses.
As a Customer Support Associate, your main responsibilities will be:
-Taking inbound calls from prospective customers with regards to fashion clothing and accessories, handling customer inquiries in a professional manner while providing the highest level of technical/customer service.
-Maintaining a good knowledge of the fashion environment in order to increase our customer support.
-Offering customer service to end users/dealers in relation to a wide range of fashion products
-Answering emails from customers/dealers
-Ensure customer satisfaction by providing timely and accurate information.
-Logging detailed and accurate case notes to ensure optimal assistance for customers
We are looking for a professional with the following skills and experience:
-Intermediate vocational education (MBO)
-You have strong typing and PC skills
-Software related knowledge and aptitude is a plus
-Enthusiastic and dynamic, you are very comfortable with communicating by phone and mail and you have a good writing expression.
-You are outgoing and approachable, with excellent customer service and enjoy working in a team environment.
-You are interested in fashion
-Well-organized, accurate, you are detail-oriented, professional and courteous with high self-motivation.
-Ambition is absolutely welcome, we have possibilities for growth, all mentor and team leading positions are usually filled internally! 80% of our managers started as an agent.
-Languages: Fluent French or German and English
-The candidate needs be based in the Netherlands.
We are offering:
-An exciting full time job in a young international environment
-Fully paid training
-25 vacation days
-Yearly merit review
-Attendance bonus system (700 yearly)
-Referral bonus system (600 euro’s per referred candidate)
-Possibilities for development and promotions
-Location easy to reach by Public Transport / full travel costs compensation if you live further than 10 km from working location
-Flexible working hours:
Monday to Friday between 09.30 – 18.30 (two shifts)
Saturday 09.00 – 18.00 (2 weekends a month - 2 days off during those weeks) with an extra allowance of 120% for working on Saturdays.
(+34) 93 231 00 00 (Ext. 208)