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Job description

 

Technical Support Associate with an Excellent Level of German


Location: Amsterdam, Netherlands, The

Department: Native Speakers

Salary: Competitive salary

Organization

Our client is the world leader in customer experience outsourcing. They infuse innovation, insights, and operational excellence to make every experience great for your customers and businesses.


Function

As a Technical Support Associate your objective will be to give customer support to the clients of the company.

You will be responsible for:

-Resolve retail technical issues via phone, email, or chat
-Develop positive, supportive rapport
-Listen to computer related issues, using technical expertise to understand context of issue and determine factors that may cause or impact the specific issue
-Utilize Knowledge Base tools to work and resolve issues
-Identify when and how specific issues should be escalated to various resolver teams
-Use identified tools to track, escalate and record issues and resolutions
-Manage open cases to ensure resolution work and case closure progresses quickly
-Diagnose and resolve technical hardware and software issues
-Follow up and make scheduled call backs to customers where necessary
-Stay current with system information, changes and updates
-Ability to work with onshore/offshore teams, and communicate using virtual communication tools (phone, conferencing, online meeting, chat, etc.)
-Provide timely and effective resolution to support requests based on service level agreements (SLA)

Objective:
-Ability to recognize and respond to customer needs and demonstrate sincere commitment to resolving customer needs
-Ability to employ a high level of interpersonal and communication skills to move beyond customer frustrations to solve customer problems
-Ability to employ patience and self-control in handling irate customers
-Ability to “think outside the box” to provide consult to customers on features and benefits of the product both Software and Hardware related
-Provide a world class experience



Requirements

We are looking for a professional with the following qualifications, experience and skills:

-Knowledge of and experience with various PC Operating Systems (Win XP, Win 7, etc.)
-Knowledge and experience with Microsoft office
-Knowledge of and experience with gaming consoles or PC gaming systems
-Ability to navigate the internet and use search engines to find information
-Ability to utilize phone system as required
-Experience utilizing, configuring, and troubleshooting in multiple environments

The candidate needs to be based in The Netherlands.

Offer

-Full-time position
-Competitive salary
-Opportunity to join an expanding company
-International environment
-Bespoke reward structures
-Comprehensive training programs, to teach you everything you need to know, plus weekly coaching sessions to help you hone your skills
-A range of learning and leadership development programs
-Flexible benefits, including medical and dental cover
-Lots of fun days, charity initiatives and social events for you get involved with


Application

Jennifer Sánchez-Cano
(+34) 93 231 00 00 (Ext. 208)




TALENT SEARCH PEOPLE S.L.
Placement agency Nº 9900000357
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