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Account Helpdesk with a Native Level of Dutch

Location: Barcelona, Spain
Department: Native speakers
Salary: Competitive salary
Contract: Permanent contract


You will join a big, fast-growing, international company. They are ready to support, train and encourage you on your journey of building a rewarding career. Their modern offices are located in the center of Barcelona and are very well connected for public transport. You will continue to develop your career through a complete and thorough training program.


As an Account Helpdesk, your main objective will be to provide qualitative customer service:

During your day to day:
- You will be responsible of inbound call handling.
- You have to resolve account, billing or payment queries from customers
- You have to manage customer complaints and queries in the designated ticketing system, ensuring that all tickets are handled within established time frames.
- You will work with regional/local management and use knowledge of established corporate operating procedures to make sound business decisions regarding issue resolution.
- You will manage customer satisfaction survey tasks and responses.
- You will perform other duties and projects as assigned.


You are the person we are looking for if:

- You have a native level of Dutch.
- You have an excellent level of English.
- You have strong customer service skills, including the ability to remain flexible and calm in high
pressure or continually changing situations
- You have basic knowledge of light accounting tasks (assisting with statement of accounts reviews,
analyzing financial history of accounts, etc)
- You have ability to communicate effectively and professionally in English and your managed
languages (written and oral).
- You have solid organizational skills, including the ability to prioritize and multi task in a demanding
- You have working knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint and
- You have `professional communication skills; high success rate in building and maintaining


- You will have a competitive salary + Meal vouchers and a permanent contract.
- You will have 23 days of holidays + your birthday day off.
- You will work in an international environment with great atmosphere.
- You will receive a complete and thorough training program.
- You will be able to further develop your career.


Marta Llinás
(+34) 93 231 00 00 (Ext. 211)

Placement agency Nº 9900000357
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