Cash Collector with a Native Level of Danish

As a cash collector agent, your main function/role/objective will be to give technical support and guidance to both restaurant owners B2C customers recover bad debts on a portfolio for Danish market.

During your day to day:
- You will handle incoming requests via phone, email and chat.
- You will give technical support related to TheFork Management software that the restaurants use and the end-user software, which can be either the webpage or mobile application.
- You will make friendly reminders on customer invoices for restaurants and make recovery call
- You will make outbound collection calls to debtors
- You will negotiate payment by credit card, direct debit, transfer
- You will establish repayment schedules, accounting statements
- You will up-date clients bank information
- You will prepare send claims letters campaigns
- You will send files to recovery agencies after putting them in Not Bookable
- You will monitor, interaction and coordination of collection agency

You are the person we are looking for if:
- You have minimum one-year proven experience as a Customer Service Representative and/or Cash collector agent.
- You have Danish as native language and very fluent level of English, other language is a plus.
- You enjoy a multitasking environment
- You are open-minded and have a human-to-human relationship with your customers and colleagues.
- You have a good speech and strong interpersonal skills.
- You know how to manage empathy and rigorous recovery.
- You have working knowledge of MS office (excel, word)

- You will have a competitive salary + variable
- You will have Ticket Restaurant
- You will be part of an international working environment
- You will enjoy our dining and leisure area + terrace
- You will have coffee points with breakfast, snacks and weekly delivery of fresh fruit.