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Customer Care Agent with a Native level of English
21.000 - 25.000 €
Based in our New York and Barcelona offices, our team of over 165 represents more than 20 nationalities. Fueled by our diverse expertise, letgo’s goal is to build the largest marketplace of its kind in the world. We’re looking for people who are as passionate as we are about creating something our users love and - just as importantly - who are excited by the challenge.
We’ve built a company for people who want to do impactful work, surrounded by great people. We have a well-defined, mature culture — and we’re always making it better.
- Moderate the content uploaded by our users to maintain the site´s quality standards
- Provide support to our customers through our different channels.
- Use defined procedures for responding to our customers.
- Report errors and improvements discovered on the website
- Other duties as assigned
- Being able to spot abusive/illegal content
- Being able to manage large - monotonous tasks
- Being able to keep the focus, avoiding putting down legitimate content
- Detailed and methodic
- Good oral and written skills
- Strong internet skills
- Fast learner
To get there, you´ll need:
* Excellent customer service aptitude (1+ years of experience)
* Must: Native level of English
* High school degree. Desired: Student of one of the following: Social Communication, Psychology, International Relations, Business Administration
* Fulltime work permit
Incredible office with beautiful views in Barcelona
Competitive salary: 20K+2Kbonus+2.5K nightshift
(+34) 93 231 00 00 (Ext. 136)