Customer Care Specialist with a Native Level of Swedish
Location: Barcelona, Spain
Department: Native speakers
Salary: From 17.000 €
Contract: De duración indefinida
You will join the leading online restaurants reservation platform in Europe with a network of more than 50,000 restaurants worldwide, more than 15 million monthly visits and more than 8 million reviews. The offices are located in Barcelona, very well connected by public transport. You will continue to take care of your health by having fresh fruit and snacks everyday and fun areas (ping pong, billiards, table football...) all over the office.
As a customer care specialist agent, your main function/role/objective will be to give technical support and guidance to both restaurant owners as well as the customers that use our system to book their ideal restaurant.
During your day to day:
- You will answer to incoming requests via phone, email and chat-
- You will assist our customers if they have questions about our electronic reservation book, our website or app.
- You will put yourself in the customer’s shoes and provide the most suitable answer or solution according to their specific needs.
You are the person we are looking for if:
- You are open-minded and have a high level of communication skills.
- You have Swedish as native language and very fluent level of English, other language is a plus.
- You care about customer needs and always try to make their experience unique and satisfactory, because you focus on quality and love getting things done.
- You enjoy working in a dynamic, fast-paced environment.
- You have some technological knowledge and troubleshooting experience in a customer support environment or you have worked with Salesforce.
- You will have Ticket Restaurant.
- You will be part of an international working environment.
- You will enjoy our dining and leisure area + terrace.
- You will have coffee points with breakfast, snacks and weekly delivery of fresh fruit.
- You will have access to Udemy for Business online courses.
- You will have wellness/fitness reimbursement.
(+34) 93 231 00 00 (Ext. 230)