Customer Service Advisor with a Native Level of Finnish and Excellent English
Location: Barcelona, United Kingdom
Department: Native speakers
Salary: From 17.000 €
Contract: Long-term contract
You will join an online rental car company based in Barcelona, whose main goal it is to provide excellent customer experiences when using their services. Their modern offices are located by the seaside and are very well connected by public transport.
As a Customer Advisor, your main objective will be to deliver and ensure a high level of customer service and creating encouraging experiences for the customers.
During your day to day:
- You will deliver a high level of customer service.
- You will use empathy and your positive language dealing with customers.
- You will help each customer find their ideal car.
- You will spot opportunities to provide information that your customer may require at a later stage.
- You will deal with requests between booking and pick-up.
- You will conduct post-travel investigations after the rental has finished.
- You will consistently create encouraging experiences for our customers, whether they are booking online/over the phone.
You are the person we are looking for if:
- You speak Finnish at a native level, and have a high level of English.
- If you have experience in a customer service role or in a call center environment, that would be a big plus.
- You have a respectful and confident way of communicating.
- You are passionate about providing a good customer experience.
- You have multi-tasking skills.
- You have superb problem-solving skills and are able to adapt to different customer profiles.
- You will have a stable position with a permanent contract.
- You will receive a paid training during 5 weeks.
- You will have a competitive salary with a language bonus.
- You will enjoy free hot drinks and fruits at the workplace.
- You will join a cosmopolitan, multicultural working environment.
- You will have the chance to continue developing your career
- You will work at a fabulous beach front location with great transport links.
(+34) 93 231 00 00 (ext 252)