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Job description

 

Customer Service Professional with Dutch


Location: Barcelona, Spain

Department: Native Speakers

Salary: Competitive salary

Organization

Our client is one of the biggest American Technological Companies worldwide. They offer the latest digital transformation to ensure an innovative, product as well as end-to-end solutions to managing and enhancing your digital experience.

Function

As a Customer Care Agent you will be asked to deliver an outstanding customer experience of the very highest level during all customer transactions via chat, email and phone. You will be required to promote suitable products and services as directed to clients and as required by the individual needs of each customer.

Your responsibilities will be:

-Answer inbound calls, chat and emails within guidelines/goals established by the client
and contact center management
-Perform technical troubleshooting and solve Technical issue by following Client
processes
-Consistently achieve call, email, and chat quality score goals to meet client and
customer satisfaction goals

Requirements

-Native Dutch
-Good knowledge on hardware and Software (PC/Peripherals) and on special
technologies
-Transaction control
-Data capturing
-Call handling
-TCO Process
-Service Process
-Customer data privacy rules


Offer

-Full time position
-Permanent contract
-Relocation package


Application

Roberto Pipia
(+34) 93 231 00 00 (Ext. 213)



TALENT SEARCH PEOPLE S.L.
Placement agency Nº 9900000357
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