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Customer Service Professional with Dutch
Our client is one of the biggest American Technological Companies worldwide. They offer the latest digital transformation to ensure an innovative, product as well as end-to-end solutions to managing and enhancing your digital experience.
As a Customer Care Agent you will be asked to deliver an outstanding customer experience of the very highest level during all customer transactions via chat, email and phone. You will be required to promote suitable products and services as directed to clients and as required by the individual needs of each customer.
Your responsibilities will be:
-Answer inbound calls, chat and emails within guidelines/goals established by the client
and contact center management
-Perform technical troubleshooting and solve Technical issue by following Client
-Consistently achieve call, email, and chat quality score goals to meet client and
customer satisfaction goals
-Good knowledge on hardware and Software (PC/Peripherals) and on special
-Customer data privacy rules
-Full time position
(+34) 93 231 00 00 (Ext. 213)