Customer Service Representative with Native German
Location: Barcelona, Spain
Department: Native speakers
Salary: Competitive salary
Contract: De duración indefinida
You will join an innovative company, with a young and multicultural environment and more than 130 years of presence in the market. The original and welcoming offices are located in Barcelona, very well connected both by car and public transport, and you will be able to continue boosting your career being part of the 390 000 employees around the world that have helped create trends in innovation and connectivity.
As a Customer Service Representative with a native level of German, your main objective will be coordinating roadside assistance and emergency call response.
Your responsibilities will be:
- Providing Concierge Services to clients: Personal assistance for information and bookings on the move. The Concierge Service provides a personal assistant that can access recommendations, reservations, weather reports and travel advice in a matter of seconds. Provide information to the client and answer to all claims, concerns, suggestions or queries related to the contracted service.
- Emergency Calls Response: Immediately make contact with the vehicle occupants and coordinate further measures.
- Coordinate Roadside Assistance for drivers: Based on the diagnostic, your mission will be to arrange the appropriate assistance services. If the car cannot be repaired on the spot, your role will be to ensure that your customer stays mobile by arranging a replacement car, a hotel and onward mobility.
- Track stolen vehicles: Our client has an effective solution in the form of Stolen Vehicle Tracking. You will help your customers to locate and recover their stolen vehicle.
You are the person we are looking for if:
- You are available to work full time, 39 Hours per week, including Saturday and Sunday.
- You have fluency in German (C2 Level, Native or equivalent) and English. Fluency in Spanish will be a big plus.
- You are customer-oriented and motivated.
- You will have a stable position
- You will work in an international company
- You will have career growth opportunities
(+34) 93 231 00 00 (Ext. 251)