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Job description

 

Customer Service Representative with Swedish


Location: Barcelona, Spain

Department: Native Speakers

Organization

Our client is one of Europe’s most successful online retailers. We are growing rapidly and we are currently looking for Customer Service Representatives in Barcelona, Spain, where we have opened a brand new Customer Support office right on Plaza Cataluña. The team there will provide great customer service for most of our European markets and we expect it to continue to keep expanding.

Function

You will act as a liaison between the company and our customers, resolving with accuracy and efficiency questions or issues that any emerging questions or issues that our customers might face with accuracy and efficiency
Your goal is to ensure excellent service standards, to respond efficiently to customer inquiries and to maintain high customer satisfaction.
Answering inquiries and questions by mail and phone according to comapny standards
Handling return cases in an effective way
You will also capture customer feedback and use that to identify potential improvements in our current processes, systems and procedures

Requirements

You have excellent oral and written communication skills in your native language: Swedish + English

- experience required in Customer Service

- passion for motor sector

- flexibility

- You have strong problem solving and analytical skills. Pay attention to details and clearly communicate and share solutions with customers and with your colleagues

Offer

- Salary: fix + commissions 21K + 2K

- Full day job: 8 hours per day ; 5 days per week

- Very nice environment and office

- Central position: Plaza Catalunya

- Benefits, Discount on company products, After work activities, Opportunity of professional growth

Application

Adele Jacobsson
(+34) 93 231 00 00 (ext.194)



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