Customer Support Representative B2B with Native level of French


You can no longer apply to this job. This job is no longer available. Please contact us if you're interested in jobs like this one

Profiles Ciberseguridad

De duración indefinida

Completa

From 21.000 €

  • Immediate incorporation

You will join an innovative company, with a young and multicultural environment of the leading telematics solution providers with more than 15 years of presence in the market. The completely remodeled offices are located in the center of Barcelona, very well connected by public transport, and you will be able to continue boosting your career.

As a B2B Customer Support Representative your main responsibilities will be providing customers with a high quality customer service.

During your day to day:

- You will be providing with product information and effective technical support through multiple channels (phone, e-mail, chat);
- You will be investigating and take care of large and complex support matters, where necessary working closely together with peers across all departments to ensure an exceptional and seamless experience for our customers;
- You will be contributing to additional support programs/projects (e.g content delivery, product expertise, targeted proactive support activities).
- You will be responsible for an effective technical support (unburdening the customer wherever possible, thinking ahead to cover expected follow-up topics and an exceptional and seamless experience);
- You will be providing with first-class, high-quality, professional responses to customer enquiries within agreed performance levels;


You are the person we are looking for if:

- You have native or business level proficiency in French. Fluency in English also required (is our company language). Any additional language (Spanish, Portuguese or German) is a benefit;
- You have excellent proven technical customer support experience of at least 2 years in an international B2B environment;
- You have excellent communication skills (both written and verbal) as well as a talent to develop good relationships with business customers;
- You have proven experience (and success) in sales is an advantage;
- You are technically proficient; knowledge on fields relevant to Telematics (vehicle electronics, telecommunication, GPS) is a clear advantage; basic knowledge of PC hardware; good knowledge of Windows OS; knowledge of web browsers (Internet Explorer, Mozilla).

- You will receive a competitive salary package.
- You will have a stable position in a multinational company.
- You will have the chance to grow and develop yourself within the company.
- You will work in a modern office with great connection to public transport.

Similar vacancies