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Helpdesk multilingual with Excellent German, Italian and English (f/m)
Our client is multinational company which provides ICT solutions.
As a Technical Support Agent, you will be working on the International Service Desk and reporting to the Team manager. This already established Service Desk provides B2B IT support services to end users of multinational companies. The Service Desk is expanding and therefore offering exciting career opportunities.
-Afternoon shifts from 14:00 p.m. to 22:00 p.m. Wednesday to Sunday.
- Morning shifts 06:00 am to 14:00 pm. Monday to Friday
- Provide Excellent Customer Support.
- Answering incoming calls and help clients with their IT technical issues.
- Follow up and solving IT incidents.
- Escalate incidents to Level 2 when unable to resolve.
- User Management.
- Responding to incoming emails.
-Ensuring that service quality levels fully meet expectations.
-Excellent Level of German, English and Italian
-Advanced IT skills. IT interest is a must.
-Excellent trouble shooting skills.
-Excellent communication skills.
-IT degrees are a big plus.
-Initial 6 months contract (with 15 days probation period) + permanent contract.
-International work environment and well connected workplace.
-Social benefits like discounts on private health insurance and gym
(+34) 93 231 00 00 ext(127)