Customer Service Agent with Italian + Dutch/Spanish/French

Location: Barcelona, Spain

Department: Native Speakers

Salary: -

Organization

Our client is an international insurance company with offices in the centre of Barcelona. They provide a complete insurance offering and travel assistance. The purpose is to assist every incident that may spoil the trip of the clients, whatever the duration, in the 200 countries where they operate.

Function

As a Customer Service Agent, you will be located in the Travel Assistance International Department of the company where your main responsibilities will be:

- Provide clients with travel assistance related to international emergency medical cases, as well as assistance with other travel issues
- Provide excellent customer service, ensuring the clients have all the assistance and information they need

Requirements

We are looking for candidates with the following experience, skills and qualifications:

- high level of Italian + Dutch/Spanish/French
- At least one year of experience in customer service

Soft skills
- Excellent communication skills
- Good telephone manner
- High sense of empathy and calm personality
- Strong problem-solving skills

Other
- You must be a resident of Barcelona
- References will be requested

Offer

- 3 months + 3 months + permanent contract
- Competitive salary
- Well connected workplace with city center
- International and comfortable office environment
- Week Shift: 9:45 to 17:15
- Starting date: 02/07/2018

Application

Catalina Gonzalez
(+34) 93 231 00 00 (Ext. 144)

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