Our client is an international insurance company with offices in the centre of Barcelona. They provide a complete insurance offering and travel assistance. The purpose is to assist every incident that may spoil the trip of the clients, whatever the duration, in the 200 countries where they operate.
As a Customer Service Agent, you will be located in the Travel Assistance International Department of the company where your main responsibilities will be:
- Provide clients with assistance related to any problem they might have had with their insurance during their travel.
- Provide excellent customer service, ensuring the clients have all the assistance and information they need.
We are looking for candidates with the following experience, skills and qualifications:
- Excellent level of Spanish + fluent level of French/Italian/Dutch
- At least one year of experience in customer service
Soft skills:
- Excellent communication skills
- Good telephone manner
- High sense of empathy and calm personality
- Strong problem-solving skills
Other
- You must be a resident of Barcelona
- References will be requested
- Monday to Friday (8:45 - 16:15)
- Competitive salary
- Well connected workplace in the center of Barcelona
- International and comfortable office environment
