IT Customer Service Agent 24/7 with an excellent Level of German and Fluent English
Location: Barcelona, Spain
Department: Native speakers
Salary: From 17.000 €
Contract: Fixed-term contract
The company is a multinational providing IT services to different markets and working directly with other companies within the IT sector.
We are recruiting for a Customer Service Agent with an excellent level of German and English. This person will be responsible for providing service to the client via phone, web and e-mail, receiving requests and finding the solutions to them. Your main tasks will be:
- Respond to incoming calls and emails and logging them in our ticketing system (30-40 a day);
- Troubleshoot the IT issues users are facing;
- Get to the root of problems and decide which you can solve remotely and which you need to forward to other areas of support;
- Understand the end users business challenges;
- Be part of the team and excellent listening and communication skills, both written and verbal.
We are looking for a candidate with the following qualifications, experience and skills.
- Fluent in German and English
- Previous experience in customer service
- Experience in IT or technical support is a plus
- Very independent worker
- Communication skills
- Team player
- Motivated to learn
- Dynamism, good presentation and motivation
- Customer oriented person
- Availability to start immediately
We provide an attractive Benefits package:
- Salary: 18.309 € gross/year
- Full training provided
- Rotative shifts
- Bonus for OOHs - (based and depending on attendance)
- Performance bonus - (based on individual result towards performance indicators ad quality scoring)
- Ticket restaurant card after 3 months in the company
- Private health insurance that includes dental care - after 6 months in the company
- Career opportunities, job rotation opportunities and leadership development programs ¨priority to existing employees when applying for internal opportunities within the company
- Free in company Spanish, French and English language classes
- Bonus for referred CV`s after successful recruitment process
- Parking for bikes excellent kitchen facilities and free coffee/hot drinks/water...
- Casual dress code in a friendly and professional environment
- Business discount in the local area.
T: (+34) 93 231 00 00 (ext.270)