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Job description

 

IT Customer Service Agent 24/7 with an excellent Level of German and Fluent English


Location: Barcelona, Spain

Department: Native Speakers

Salary: 17.000 - 19.000 €

Organization

The company is a multinational providing IT services to different markets and working directly with other companies within the IT sector.

Function

We are recruiting for a Customer Service Agent with an excellent level of German and English. This person will be responsible for providing service to the client via phone, web and e-mail, receiving requests and finding the solutions to them. Your main tasks will be:
- Respond to incoming calls and emails and logging them in our ticketing system (30-40 a day);
- Troubleshoot the IT issues users are facing;
- Get to the root of problems and decide which you can solve remotely and which you need to forward to other areas of support;
- Understand the end users business challenges;
- Be part of the team and excellent listening and communication skills, both written and verbal.

Requirements

We are looking for a candidate with the following qualifications, experience and skills.

Qualifications

- Fluent in German and English

Experience

- Previous experience in customer service
- Experience in IT or technical support is a plus

Soft Skills

- Very independent worker
- Communication skills
- Team player
- Motivated to learn
- Dynamism, good presentation and motivation
- Customer oriented person

Other:

- Availability to start immediately

Offer

We provide an attractive Benefits package:

- Salary: 18.309 € gross/year
- Full training provided
- Rotative shifts
- Bonus for OOHs - (based and depending on attendance)
- Performance bonus - (based on individual result towards performance indicators ad quality scoring)
- Ticket restaurant card after 3 months in the company
- Private health insurance that includes dental care - after 6 months in the company
- Career opportunities, job rotation opportunities and leadership development programs ¨priority to existing employees when applying for internal opportunities within the company
- Free in company Spanish, French and English language classes
- Bonus for referred CV`s after successful recruitment process
- Parking for bikes excellent kitchen facilities and free coffee/hot drinks/water...
- Casual dress code in a friendly and professional environment
- Business discount in the local area.

Application

Deborah Hankings-Evans
dhankings@talentsearchpeople.com
(+34) 93 231 00 00 (Ext. 270)



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