IT Customer Service Agent with Fluent French and English
Location: Barcelona, Spain
Department: Native speakers
Salary: From 17.000 €
Contract: Fixed-term contract
The company is a multinational providing IT services to different markets and working directly with other companies within the IT sector.
Your main tasks will be:
- Responding to incoming calls and emails.
- Troubleshooting the IT issues users are facing.
- Getting to the root of problems and decide which you can solve remotely and which you need to escalate to other areas of support.
- Understanding the end user’s business challenges.
- Being part of a team.
We are looking for a candidate with the following qualifications, experience and skills.
- Fluent in French and English.
- Previous experience in customer service.
- Experience in IT or technical support is a plus.
- Very independent worker.
- Communication skills.
- Team player.
- Motivated to learn.
- Dynamism, good presentation and motivation.
- Customer oriented person.
- Availability to start immediately.
- Salary: 18.309 € gross/year.
- Full training provided.
- Rotative shifts.
- Bonus for OOHs - (based and depending on attendance).
- Performance bonus - (based on individual result towards performance indicators ad quality scoring).
- Ticket restaurant card after 3 months in the company.
- Private health insurance that includes dental care - after 6 months in the company.
- Career opportunities, job rotation opportunities and leadership development programs, priority to existing employees when applying for internal opportunities within the company.
- Free in company Spanish, French and English language classes.
- Bonus for referred CV`s after successful recruitment process.
- Parking for bikes excellent kitchen facilities and free coffee/hot drinks/water...
- Casual dress code in a friendly and professional environment.
- Business discount in the local area.
(+34) 93 231 00 00 (Ext. 232)