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Job description

 

IT Customer Service Agent with Fluent German and English


Location: Barcelona, Spain
Department: Native Speakers
Salary: 17.000 - 19.000 €
Contract: Fixed-term contract

Organization

The company is a multinational providing IT services to different markets and working directly with other companies within the IT sector.

Function

We are recruiting for a Customer Service Agent with an excellent level of German and English. This person will be responsible for providing service to the client via phone, web and e-mail, receiving requests and finding the solutions to them. Your main tasks will be:
• Respond to incoming calls and emails
• Troubleshoot the IT issues users are facing
• Get to the root of problems and decide which you can solve remotely and which you need to escalate to other areas of support
• Direct contact with company's procurement and suppliers
• Understand the end user’s business challenges
• Excellent listening and communication skills, both written and verbal


Requirements

We are looking for a candidate with the following qualifications, experience and skills.

Qualifications

- Fluent in German and English

Experience

- Previous experience in customer service
- Experience in IT or technical support is a plus

Soft Skills

- Very independent worker
- Communication skills
- Team player
- Motivated to learn
- Dynamism, good presentation and motivation
- Customer oriented person

Other:

- Availability to start immediately

Offer

We provide an attractive Benefits package:

- Salary: 18.309 € gross/year
- Full training provided
- Bonus for OOHs - (based and depending on attendance)
- Performance bonus - (based on individual result towards performance indicators ad quality scoring)
- Ticket restaurant card after 3 months in the company
- Private health insurance that includes dental care - after 6 months in the company
- Career opportunities, job rotation opportunities and leadership development programs ¨priority to existing employees when applying for internal opportunities within the company
- Free in company Spanish, French and English language classes
- Bonus for referred CV`s after successful recruitment process
- Parking for bikes excellent kitchen facilities and free coffee/hot drinks/water...
- Casual dress code in a friendly and professional environment
- Business discount in the local area.

Application

Cleo Benusiglio
cbenusiglio@talentsearchpeople.com
(+34) 93 231 00 00 (Ext. 235)



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