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JOB DESCRIPTION

 

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IT Customer Service Agent with Fluent German and English


Location: Barcelona, Spain
Department: Native speakers
Salary: From 17.000 €
Contract: Fixed-term contract


Organization

You will join an innovative company, with a young and multicultural environment of the IT services sector. Their modern offices are located in the center of Barcelona and very well connected by public transport. You will enjoy free in-company Spanish, German and English language classes and business discounts in the local area.

Function

We are on the hunt for a Customer Service Agent with an excellent level of German and English. This person will be responsible for providing service to the client via phone, web and e-mail, receiving requests and finding the solutions to them. Your main tasks will be:

- Responding to incoming calls and emails
- Troubleshoot the IT issues users are facing
- Get to the root of problems and decide which you can solve remotely and which you need to escalate to other areas of support
- Understand the end user’s business challenges
- Be part of a team
- Excellent listening and communication skills, both written and verbal


Requirements

We are looking for a candidate with the following qualifications, experience and skills.

Qualifications

- Fluent in German and English

Experience

- Previous experience in customer service
- Experience in IT or technical support is a plus

Soft Skills

- Very independent worker
- Communication skills
- Team player
- Motivated to learn
- Dynamism, good presentation and motivation
- Customer oriented person

Other:

- Availability to start immediately

Offer

- You will have a yearly salary of 18.309 € gross/year + performance bonus and bonus for OOHS (based and depending on attendance).
- You will be provided with a complete training program.
- After 3 months in the company, you will receive meal vouchers.
- After 6 months in the company, you will enjoy private health insurance which includes dental care.
- You will be offered great career opportunities, job rotation opportunities and leadership development programs.
- You will have free in-company Spanish, French and English language classes.
- You will receive a bonus for referred CV's after successful recruitment process.
- You will have access to a parking for bikes excellent kitchen facilities (free coffee/hot drinks/water...).
- You will enjoy business discounts in the local area.

Application

David Junquera
djunquera@talentsearchpeople.com
(+34) 93 231 00 00 (Ext. 210)


TALENT SEARCH PEOPLE S.L.
Placement agency Nº 9900000357
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