IT Customer Service Agent with Fluent German and English
Location: Barcelona, Spain
Department: Native speakers
Salary: From 17.000 €
Contract: Fixed-term contract
You will join an innovative company, with a young and multicultural environment of the IT services sector. Their modern offices are located in the center of Barcelona and very well connected by public transport. You will enjoy free in-company Spanish, German and English language classes and business discounts in the local area.
We are on the hunt for a Customer Service Agent with an excellent level of German and English. This person will be responsible for providing service to the client via phone, web and e-mail, receiving requests and finding the solutions to them. Your main tasks will be:
- Responding to incoming calls and emails
- Troubleshoot the IT issues users are facing
- Get to the root of problems and decide which you can solve remotely and which you need to escalate to other areas of support
- Understand the end user’s business challenges
- Be part of a team
- Excellent listening and communication skills, both written and verbal
We are looking for a candidate with the following qualifications, experience and skills.
- Fluent in German and English
- Previous experience in customer service
- Experience in IT or technical support is a plus
- Very independent worker
- Communication skills
- Team player
- Motivated to learn
- Dynamism, good presentation and motivation
- Customer oriented person
- Availability to start immediately
- You will have a yearly salary of 18.309 € gross/year + performance bonus and bonus for OOHS (based and depending on attendance).
- You will be provided with a complete training program.
- After 3 months in the company, you will receive meal vouchers.
- After 6 months in the company, you will enjoy private health insurance which includes dental care.
- You will be offered great career opportunities, job rotation opportunities and leadership development programs.
- You will have free in-company Spanish, French and English language classes.
- You will receive a bonus for referred CV's after successful recruitment process.
- You will have access to a parking for bikes excellent kitchen facilities (free coffee/hot drinks/water...).
- You will enjoy business discounts in the local area.
(+34) 93 231 00 00 (Ext. 210)