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Relationship Manager with excellent level of German
Our client is a market leader in financial services; specializing in share registry, employee share plans, childcare vouchers and other financial business services.
As a Relationship Manager you will focus on developing and maintaining new and existing corporate partnerships, ensuring the successful execution of all projects and preparing required documentation and reports for partners and clients. You will be responsible for maintaining a portfolio of Clients and identifying profitable and effective solutions in order to meet with the RM's accountability for the underlying profitability of each individual relationship.
-Actively identify opportunities for efficiencies, solutions and synergies within the group and wider business
-Build and maintain proactive and positive relationships with clients, managing portfolios effectively and efficiently, building client trust in our capability to deliver, ensuring client retention.
-Manage client actions and deliver resolution to issues, through creative solutions and service excellence, meeting your client portfolios expectations and satisfaction
-Responsible and accountable for daily, monthly, quarterly and yearly finance reporting.
-Compile and deliver well-structured financial analysis and costings
-Ensure key client events (e.g. Corporate Actions, Dividends, AGMs, EGMs, grants and maturities) are conducted according to terms of contract and Service Level Agreements.
-Prompt and accurate invoicing, effective management of debt, management and monitoring of internal costs.
-Ensure Client Relationship Management systems are used effectively.
-Assist and support management team by identifying potential revenue opportunities, meeting associated EBITDA goals.
-Design, develop and deliver professional presentations both internally and externally
-Support colleagues to ensure completion of core governance and procedures so as to maintain compliance and regulatory responsibilities
-Maintain customer information as required for internal analysis
-Effectively represent Client Management within the organisation providing education and upskilling to a range of colleagues
-At least 4 years of experience in Account or Stakeholder Management
-Previous experience within Client Management role within financial services or direct Compensation and Benefits role
-Strong Problem Solving ability within boundaries of authority
-Strong experience in delivering exceptional Customer service
-Commercial views on contracts/requests of clients re services
-Degree Educated or higher Industry Qualification ( CEP, ICSA, Bankers Institute )
-Significant experience in planning and managing workload to meet deadlines
-Share Plan experience (products and regulatory ) desirable but not essential
-MS Office suite – proficient
-Good organizational skills and personal efficiency
-High quality focus
-Exceptional verbal and numerical skills
-A strong focus on personal development
-Ability to work to deadlines and under pressure
-Very competitive salary
-Starting date as soon as possible
-World Trade Center location
(+34) 93 231 00 00