Create an account



You can no longer apply to this job. This job is no longer available. Please contact us if you're interested in jobs like this one

Team Leader with a Fluent Level of French, Spanish and English

Location: Barcelona, Spain
Department: Native speakers
Salary: From 25.000 €
Contract: De duración indefinida


Our client is a world leader in its industry and one of the world's largest assistance providers.


- Monitoring of quality and productivity indicators.

- Technical support in the processing and management of the files

- Weekly evaluations of the agents through Q- M

- Monitoring of the daily presence.

- Coordination of vacation requests, particular departures, punctuality

- Annual evaluation and deployment of the objectives to the members of the assigned team, in collaboration with the corresponding Head of processing.

- Permanent contact with the rest of the coordinators in order to execute the guidelines set by their leaders

- Commercial profile and capacity for lead the direct dialogue with the client

- Provide support to the Front Office if necessary


Technical skills:

- Proven experience in telephone customer care or in customer facing roles.

- Strong written and spoken communication skills

- Excellent telephone customer care skills.

- Excellent command of French, Spanish and English (oral and written).

- Strong skills in logistics, languages and interpersonal relations.

- High appreciation of teamwork.

- Excellent PC skills (Word, Excel, Internet), including strong typing ability

- Assistance background is highly valued

Soft skills:

- Leadership

- Flexibility

- Team management


- Stable company with international environment and possibilities for career development.

- Central work location in Barcelona.

- Working hours: 5 days work / 5 days free (from 22.00 to 8.00).

- Salary: 27K.

- Competitive contract conditions Benefits: Holiday entitlement of 25 working days/year. Immediate life assurance. Travel insurance. Childcare bonus. Discounts on car, health and home insurance and other fringe benefits.


Tomás Sard
(+34) 93 231 00 00 (Ext. 210)

Placement agency Nº 9900000357
See offers