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JOB DESCRIPTION

 

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Team Leader with a Fluent Level of French, Spanish and English


Location: Barcelona, Spain
Department: Native speakers
Salary: From 25.000 €
Contract: Indefinite contract


Organization

Our client is a world leader in its industry and one of the world's largest assistance providers.

Function

- Monitoring of quality and productivity indicators.

- Technical support in the processing and management of the files

- Weekly evaluations of the agents through Q- M

- Monitoring of the daily presence.

- Coordination of vacation requests, particular departures, punctuality

- Annual evaluation and deployment of the objectives to the members of the assigned team, in collaboration with the corresponding Head of processing.

- Permanent contact with the rest of the coordinators in order to execute the guidelines set by their leaders

- Commercial profile and capacity for lead the direct dialogue with the client

- Provide support to the Front Office if necessary

Requirements

Technical skills:

- Proven experience in telephone customer care or in customer facing roles.

- Strong written and spoken communication skills

- Excellent telephone customer care skills.

- Excellent command of French, Spanish and English (oral and written).

- Strong skills in logistics, languages and interpersonal relations.

- High appreciation of teamwork.

- Excellent PC skills (Word, Excel, Internet), including strong typing ability

- Assistance background is highly valued

Soft skills:

- Leadership

- Flexibility

- Team management

Offer

- Stable company with international environment and possibilities for career development.

- Central work location in Barcelona.

- Working hours: 5 days work / 5 days free (from 22.00 to 8.00).

- Salary: 27K.

- Competitive contract conditions Benefits: Holiday entitlement of 25 working days/year. Immediate life assurance. Travel insurance. Childcare bonus. Discounts on car, health and home insurance and other fringe benefits.

Application

Tomás Sard
tsard@talentsearchpeople.com
(+34) 93 231 00 00 (Ext. 210)


TALENT SEARCH PEOPLE S.L.
Placement agency Nº 9900000357
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