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Job description

 
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Technical Support Specialist with French


Location: Barcelona, Spain

Department: Native Speakers

Salary: Competitive salary

Organization

Our client is a Company with more than 140 call centres in 27 countries Worldwide, partnered with a global market leader for solar inverters; they offer a wide range of products and solutions that allow for high energy yields.

Function

As a Customer Care Agent you will be asked to:

-Maintain the technical support hotline, and uses communication and basic troubleshooting skills to provide customer support to users, installers and customers.
-Ensure that all customer contacts are handled in an efficient and effective way, while also being focused on customer needs.
-Provides first level technical support on several products groups. Resolve 50% of your contacts without involving other people.
-Ability to follow technical troubleshooting guides and technical knowledge to determine technical resolution or escalation path.
-Other duties as may be required or assigned.

Requirements

-Native French and fluent English is required
-Knowledge of basic electrical theory or networking technology is
required.
-Customer focus and a service-oriented attitude are required.
-Ability to communicate on the phone with customers while taking detailed notes is required.
-Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel) is
required.
-Proficiency with Salesforce/Master Data Record Keeping is
preferred.
-Attention to detail and a high level of accuracy are required.
-Excellent interpersonal and communication skills are required.
-Excellent organizational skills are required.
-Ability to analyze and solve problems.
-Ability to work under time pressure and stress.
-Ability to handle multiple projects in parallel.
-Ability to work individually as well as part of a team.
-Knowledge of solar electric (PV) installation, system design and/or inspection is preferred.
-Knowledge of mathematical concepts, including graphical
representation of data, is preferred.

Offer

-Full time position
-Permanent contract
-Relocation package


Application

Kimberly O'Donoghue
(+34) 93 231 00 00 (194)



TALENT SEARCH PEOPLE S.L.
Placement agency Nº 9900000357
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