An online travel agency specialized in thematic short breaks in France, Benelux,
Italy, Germany and Spain. We are looking for an Travel Agent for the Benelux Customer Care
Team in our Barcelona office. We are more than 100 people in the office, and we share space
with the Spanish, Italian, Benelux and International team, marketing, content and customer
service. You will work in a young team of 30 people with a big passion for tourism and sales.
Its main responsibilities are to provide information, advice and assistance to our clients.
Incoming Call Management:
• Respond to requests of information about booking of weekends, way of payment
offered, hotel information, services, activities proposed in Weekendesk.
• Carry out on behalf of clients’ telephone bookings or gift cards.
• Making changes or cancellations on behalf of customers in accordance with existing
procedures.
• Inform customers within cancellation the status of your reservation.
Outbound:
• Control of clients who have not completed our purchase.
• Provide customer satisfaction surveys.
• Respond to emails
Respond to requests for information from customers via email:
• Responding to requests for reservations.
• Send proof of purchase and reserves.
• Respond to emails partners: Partnership applications, deadlines, availability
management, ...
Administrative tasks:
• Management of overbookings.
• Refounds.
• Required languages: native Dutch, and a second language preferable French, it you
have a lot difficulty with French, Spanish is ok.
• Studies in business, tourism, marketing or similar.
• Commercial vocation and customer satisfaction.
• Ability to detect customer needs, meet and propose appropriate in each case.
• Capacity for teamwork
• Excellent communication and writing skills
• Higher education in tourism, administration, languages or similar.
• Titratable experience in a similar position
Fixed salary + variable
Ticket restaurant 5€ per working day
Based in the Barcelona Office
