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JOB DESCRIPTION

 

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Collections Associate with a Native Level of Dutch


Location: Cornellà de Llobregat, Spain
Department: Native speakers
Salary: Salario competitivo
Contract: De duración indefinida


Organization

You will join a world-leading Industrial Gases company with approximately 16,000 employees and operations in 50 countries, with a multicultural environment. Their offices are located in Cornellà de Llobregat, very well connected both by car and public transport, and you will be able to continue boosting your career.

Function

As a Collections Associate, your main objective will be to balance potential profit with potential risk and ensure timely collections of outstanding balances.

During your day to day:

- You will minimise business investment in receivables.
- You will minimise interest losses on outstanding amounts.
- You will maintain appropriate Ledger housekeeping, general customer accounting reconciliations and up to date records to satisfy company standards and deadlines.
- You will balance potential profit with potential risk in granting and collecting credit to our customers.
- You will ensure timely collections of outstanding balances from customers according to escalation policy.
- You will ensure customer calls and emails are responded to within department targets, and identify any customer complaints and escalating as appropriate.
- You will anticipate and communicate with customer services, sales representatives, and customers about disputed items, present and potential payment issues, credit hold situation.
- You will support and be the backup for other collector associates.
- You will liaise with the credit collections team lead about all credit issues.
- You will keep accurate and up to date logs of individual customer information.


Requirements

You are the person we are looking for if:

- You are fluent in Dutch and English. Any other European language would be a plus.
- You have experience in negotiation with customers and a number of internal stakeholders, dealing with collections, dispute management, account reconciliations, charges/payments.
- You preferably have some legal knowledge and B2B Collections experience.
- You understand customer accounts and general business workflows.
- You have basic accounting knowledge, specifically customer accounting and bad debt expense.
- You are capable of fluent interpersonal negotiation both with external and internal customers.
- You have a firm personality, with ambition and a sense of ownership and responsibility.
- You are able to work under pressure and on own initiative and collectively as a team.
- You are self-motivated and focused on objectives and results.
- You have excellent interpersonal, communicative and influencing skills, verbally and written.
- You have a good knowledge of MS Office, ideally literate in Excel pivot tables, macros and formulas but not necessarily.


Offer

- You will receive a competitive salary package.
- You will have a stable position in a multinational company.
- You will have the chance to grow and develop yourself within the company.
- You will work in a modern office with great connection to public transport.

Application

Daria Malecka
dmalecka@talentsearchpeople.com
(+34) 93 231 00 00 (Ext. 232)


TALENT SEARCH PEOPLE S.L.
Placement agency Nº 9900000357
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