Collections Associate with Native Level of Dutch + Fluent English

As a Collections Associate, your main responsibilities will be:

3rd Party Agency Collection:
- Coordinate "3rd Party" collection
- Control risk by blocking clients for deliveries
- Liaise with external collection agency to facilitate external collection process
- Ensure all collection related queries (per phone or email) are responded to within set targets
- Carry out analysis and prepare reports of Debt Recovery receivables and 3rd party performance
- Prioritize major collection issues and opportunities
- Negotiate payment plans and settlement agreements with clients via our 3rd Party Agency

Legal Actions:
- Manage Legal action ledgers
- Prepare documentation for legal cases when amicable collection is unsuccessful
- Cooperate with lawyers. Follow-up of lawsuits

Bankruptcies (Receivership and Liquidations):
- Manage the Bankruptcy ledgers
- Ensure that all company and legal accounting regulations are complied
- Prepare documentation and lodge claims

Risk Assessment Analysis:
- Undertake regular reviews and analysis of own ledgers, highlighting major billing issues, regular offenders and potential bad debt exposures from customers failing to pay on time
- Comply with loss provision scheme

Account Reconciliation and Housekeeping:
- Investigate un-applied cash and short pays on the Debt Recovery ledgers. Clean small aged documents and balances in accordance with agreed policy
- Investigate and allocate un-applied credits on DRC accounts by liaising with bailiffs, lawyers, Liquidators and Administrators
- Executing clearings and write-offs as required
- Support tax deductibles and VAT recovery according to local law
- Understanding of the impact of DRC tasks on P&L results

We are looking for a person with the following qualifications, experience and skills:

Qualifications:

- Native in Dutch and fluent English

Experience:

- Preferably with some legal knowledge and B2B Collections experience
- Experience in negotiation with customers and a number of internal stakeholders, dealing with collections, dispute management, account reconciliations, charges/payments
- Understanding of customer accounts and general business workflows
- Basic accounting knowledge, specifically customer accounting and bad debt expense

Skills:
- Capacity of fluent interpersonal negotiation both with external and internal customers
- Firmness, ambition and sense of ownership and responsibility
- Ability to work under pressure and on own initiative and collectively as a team
- Self-motivation and focus on objectives and results
- Excellent interpersonal, communicative and influencing skills, verbally and written
- MS Office, ideally literate in Excel pivot tables, macros and formulas SAP would be beneficial but not essential

- Competitive salary package
- Stable position
- Monday to Friday: 08.00/09.00 - 17.00/18.00