Create an account

Job description

You can no longer apply to this job. This job is no longer available. Please contact us if you're interested in jobs like this one.

Customer Service Representative with a Native Level of French and a High Level of Dutch or German

Location: Cornellà de Llobregat, Spain

Department: Native Speakers

Salary: Competitive salary


We are recruiting a Customer Service Representative for a multinational industrial company which offers possibilities of professional growth.


As a Customer Service Representative, your objective will be to maintain customer accounts and to perform activities in a timely efficient manner.

You will be responsible for:

- Order management.
- Handle inbound telephone orders from customers.
- Ensure all orders, including those received by fax or email, are entered efficiently into SAP.
- Handle customer enquiries/customer complaints, investigate causes, record findings, and escalate to management.
- Enter all proactive customer enquiries onto the scheduling system.
- Proactively maintain customer accounts: monitoring supply needs, coordinating production schedules and delivery windows, as well as maintaining customer contact.
- Coordinating changes to deliveries.
- Be the first point of contact for emergency response.


We are looking for a person with the following qualifications, experience and skills:


- Languages: French at a native level and ability to communicate well in Dutch or German.


- Preferably 1-2 years’ experience in an international/multinational working environment.


- Excellent interpersonal skills.
- Proven ability to identify customer needs and respond proactively.
- Ability to work under pressure.
- Ability to work on own initiative and collectively as a team.
- Excellent computer literacy skills.
- MS Office SAP would be beneficial but not essential.


- Full time position: Monday to Friday 08.00 - 17.00.
- Competitive salary package.
- Stable position.
- International and dynamic working environment.


Pauline Declerck
(+34) 93 231 00 00 (Ext. 173)

Placement agency Nº 9900000357
See offers