Job description


B2B Customer Service with a high level of German

Location: Dundalk, Ireland

Department: Native Speakers


Our client is the worldwide leader in providing high-value promotional products for businesses and professionals by providing expert knowledge and effective promotional products.

With a workforce from over 30 different countries with 18 working languages, we provide a very diverse and multi-cultural environment in which to work with ongoing training to provide you with the tools to be successful.


The B2B Customer Service Agent is responsible for
- Answering all nature of calls, ‘pre’ and ‘after’ sales calls,
- Giving general information on products
- Processing orders – telephone and mail
- Up-Selling orders
- Order status
- Sample Product Requests
- Customer complaints
- Shipping issues (tracing orders; returns pick up etc.)
- Finance queries (processing payments, invoice / statement queries)
- Responding to faxes and letters from Customers
- Translation and proofing
- Any other duties/projects as directed by Management


- Be fluent in German.
- Good English
- Previous experience in a similar role will be a plus
- Must demonstrate ability to work well in a team contributing to the team’s goals
- Need to demonstrate good time management
- Ability to analyse a problem quickly and resolve it following procedures
- Good telephone manner: courteous, clear speech, good call management, assertive
- Customer service focused, able to deal with customers in a friendly and polite manner
- Aware of overall business objectives – revenue generation, customer satisfaction
- Computer literate: excellent keyboard skills, familiar with different on-line database packages
- Ability to multitask


- Paid Holidays
- Parking
- Relocation package
- Bonus
- Vouchers
- Staff discount
- Sports Social Club


Kimberly O`Donoghue
(+34) 93 231 00 00 (ext 152)


Kimberly O`Donoghue
(+34) 93 231 00 00 (ext 152)

Talent Search People is an international recruitment agency based in Barcelona, Madrid and Lisbon. We provide highly specialised recruitment services within our four areas of expertise: Sales & Marketing, IT & E-Commerce, Native Speakers and Finance & Administration.

Placement agency Nº 9900000357
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