Create an account

Job description

You can no longer apply to this job. This job is no longer available. Please contact us if you're interested in jobs like this one.

Customer Service Executive with an Excellent Level of French

Location: Dundalk, Ireland

Department: Native Speakers

Salary: 21.000 - 27.000 €


Our client is a worldwide leader in providing high-value promotional products for businesses and professionals. With a workforce from over 30 different countries with 19 working languages the company provides a very diverse and multi-cultural environment.


As a Customer Service Agent your objective will be to provide support to the customers.

You will be responsible for:

-Giving general information on products
-Processing orders – telephone and mail
-Up-Selling orders
-Order status
-Sample Product Requests
-Customer complaints
-Shipping issues (tracing orders; returns pick up etc.)
-Finance queries (processing payments, invoice / statement queries)
-Responding to faxes and letters from Customers
-Translation and proofing
-Any other duties/projects as directed by Management


We are looking for someone with the following qualifications, experience and skills:


-Be fluent in French
-Good English


-Minimum of 6 months of customer support experience – Inbound or Outbound Contact Centre (experience using various communication channels such as chat, phone, email an advantage)

Soft skills:

-Must demonstrate ability to work well in a team contributing to the team’s goals
-Need to demonstrate good time management, and good housekeeping
-Ability to analyze a problem quickly and resolve it following procedures
-Good telephone manner: courteous, clear speech, good call management, assertive
-Customer service focused, able to deal with customers in a friendly and polite manner
-Aware of overall business objectives – revenue generation, customer satisfaction
-Computer literate: excellent keyboard skills, familiar with different on-line database packages
-Ability to multitask


-Paid Holidays
-Relocation package
-Staff discount
-Sports Social Club


Suzana Melo
(+34) 93 231 00 00 (Ext. 107)

Placement agency Nº 9900000357
See offers