Profiles Ciberseguridad
De duración indefinida
Full-time
Competitive salary
Our client is an American corporation that sells print and digital document products and services (including scanners, printers, and multi-function systems that scan,print,copy, email and fax) in more than 160 countries. It has close to 30,000 employees world-wide.
Main purpose of this role is to effectively develop the knowledge and technical skills of the Specialists/Agents in conjunction with the Team Leader. Through the identification and subsequent closure of knowledge gaps, it is intended that the Subject Matter Expert will positively work towards increasing team efficiency and in order to reach the ops targets. The role holder will also be expected to review /update current processes and documentation and work instructions to ensure that they reflect the current operations and business practices.
During your day-to-day:
- You will complete and keep updated all the processes and related documentation
- You will provide guidance, coaching and work-shadowing (can also be carried out by experienced team members) to new starters and established specialists/agents
- You will act as agent back-up when a certain process is not covered operationally
- You will ensure all team members are at an efficient level
- You will work to achieve Team Targets ICMP standards
- You will review existing work processes, reworking where appropriate and update of work instructions to reflect new processes in line with current operations and business practices
- You will be actively seeking, identifying and communicating solutions to queries escalated to them by either the team or referred to them by the Team leader
You are the person we are looking for if:
- You have a minimum of 3 years of experience in Order to Cash organisation (required)
- You have experience in collections/accounts receivable (preferred)
- You have experience in set-up of a new team (preferred)
- You have experience in documentation process mapping (preferred)
- You have experience in project management and/or RPA projects (preferred)
- You are fully fluent in English and you speak one of the Nordic languages (native speakers preferred)
- You have very good time management skills
- You possess analytical skills (finance)
- You are self-motivated and willing to learn new skills
-Competitive salary
-Established career paths and chance of growth, long-term commitment
-Permanent contract with a 6 month probation period
-Monday to Friday work schedule
