Customer Advisor with Spanish and Catalan


You can no longer apply to this job. This job is no longer available. Please contact us if you're interested in jobs like this one

Profiles Ciberseguridad

De duración indefinida

Full-time

Salario competitivo

  • Immediate incorporation

www.talentsearchpeople.eu

As a Customer Advisor with Spanish and Catalan, you will provide customer support to the clients of the company.

Depending on the project you would have different responsibilities:

TOURISM SECTOR:

- Booking management (altering, cancelling or creating new reservations)
- Advising customers on the services we provide on the phone or by email
- Managing the reservations back-office (ticket issuing, modification and cancellation of reservations)
- Post-sales service (litigation and compensation management)
- Handling and manage the administrative process (invoicing, written communication, travel documents)

CONSUMER GOODS:

- Offering information, solutions and counselling to customers regarding the company’s services
- Registering contacts and client information according to the work procedures
- Compliance with company regulations for Data Protection and Information Security
- Maintaining positive customer relationships through a responsible treatment of each contact
- Achievement of the performance targets defined by the project

We are looking for a professional with the following qualifications, experience and skills:

Qualifications

- Native in Spanish and Catalan
- Great IT skills (MS Office Package, Email Social Media)
- Motivational Letter required

Experience

- Some experience in customer care preferred

Soft skills

- Excellent listening and communication skills
- Positive attitude and team spirit
- Multitasking
- Attention to detail and high energy
- Excited about building a friendly yet professional relationship with the customer

Other:

- For non-EU applicants it is mandatory to hold a valid work permit

- Contract with the company
- Attractive Salary Package: Base Salary + Bonus
- Food allowance provided
- 3 months of accommodation for candidates coming from abroad and for candidates already in Lisbon
- Health insurance after 6 months in the company
- Great location of the office, easy to commute
- Possibility to evolve in the company or to do an international mobility
- Multicultural environment
- Initial and continue training to help you learn, grow and succeed

Similar vacancies