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JOB DESCRIPTION

 

Customer Care Advisor German


Location: Lisboa, Portugal
Department: Native speakers
Salary: Competitive salary
Contract: Long-term contract


Organization

Our client is an outsourcing company specialized in the customer engagement through different projects. They are present worldwide, being the partner of many well known brands.

Function

By working as a Customer Care Advisor, you will be part of a team supporting different lines of products. You will together with your colleagues provide reactive phone, email and chat support services with emphasis on troubleshooting, account optimization, up-selling and efficient issue resolution to our small and medium businesses clients.

During your day to day:
- You will give the best advices regarding the different queries of the small and medium businesses
- You will build a trust relation with key decision makers in the marketing industry and serve as a consultant for their online advertising strategy
- You will understand the business goals of your clients in order to match the required online advertisement solutions
- You will provide strategic campaign support and advertiser training to educate your clients
- You will achieve strong customer satisfaction with a focus on quality and results


Requirements

You are the candidate we are looking for if:

- You have an excellent level of German and English
- You have experience in Customer Service or Digital industry is a plus
- You have a high affinity to the technology industry
- You enjoy working in a team and with customers
- You are flexible and committed
- You are able to bring facts to the point and explain the customer understandable
- You have consumer oriented mind-set and willingness to provide the best service


Offer

By joining this company:

- You will get an attractive salary
- If you are away from Lisbon, you will get an exceptional relocation package (flight tickets, accommodation, support to get your documentation)
- You will have the chance to start an international career
- You'll be joining an Award winning team
- You will have possibility to work with prestigious brands
- You will get opportunities to grow

Application

Chloé Fargues
cfargues@talentsearchpeople.com
(+34) 93 231 00 00 (Ext. 214)


TALENT SEARCH PEOPLE S.L.
Placement agency Nº 9900000357
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