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Job description

 
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Dutch Customer Service


Location: Lisboa, Portugal

Department: Native Speakers

Salary: Competitive salary

Organization

Our client is the leading European B to B marketplace that helps SME to quickly find the right suppliers for their purchasing needs in several categories of business services.

Function

- Deal directly with clients
- Handle business cases as per the company’s standards and procedures
- Respond promptly to customer inquiries
- Make contact with the users of our services, understand and analyze their business, identify their need/demand
- Obtain and evaluate all relevant information to handle inquiries and complaints
- Keep accurate records of customer inquiries, interactions, and details of actions taken
- Communicate and coordinate with internal departments
- Follow-up on customer interactions
- Perform additional tasks according to business needs

Requirements

- High school, college or university degree
- Excellent communication skills
- Native level of Dutch/Flemish (Mandatory)
- Fluency in English
- Pro-active approach and confident to work with clients
- Good organizational and problem solving skills
- Ability to work with targets and with deadlines
- Sense of discretion around confidential information
- Strong time management/prioritization skills and multi-tasking ability
- Ability to work independently and in a team, anticipate problems and suggest solutions
- Able to handle difficult conversations with patience
- Able to maintain knowledge in an ever changing environment
- Experience in a multinational environment is an advantage
- Proactive and problem solver
- Have strong business sensitivity and eagerness to learn

Offer

- International experience in a multicultural environment
- Competitive salary

Application

Roberta Capano
rcapano@talentsearchpeople.com



TALENT SEARCH PEOPLE S.L.
Placement agency Nº 9900000357
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