Hotel Care Agent with German
Location: Lisboa, Portugal
Department: Native speakers
Salary: Competitive salary
Contract: Long-term contract
Hoist Group is an international, customer-driven, entrepreneurial company offering innovative hospitality solutions to thousands of hotels across EMEA. The company is working with both smaller independent hotels as well as leading international chains and is constantly striving to drive growth for the customers.
Guest Care is the 1st level support for the Hotel’s Guests and a back up for Hotel Care after hours.
Central Support serves around 18 Countries, native language skills are a necessary requirement.
Agents are regularly dealing with Network investigations to assess the Severity of the impact on the Hotel guests’ connectivity experience and are responsible to initiate the escalation path and maintain communication with customers.
-Managing incoming calls and customer service inquiries both telephonically and by email in multiple languages.
-Handle technical investigation requests directly from our Guests/Hoteliers about the Network issues
-Communication with Guests and Hotels
-Commercial Support about product availability
-Excellent language skills (written and spoken) in English and German.
-Excellent PC skills and a solid knowledge of Internet related applications.
-You enjoy working in a dynamic environment where customer satisfaction is the driver. You are motivated and enjoy being a team-player within an international team and shift work is not a problem for you.
You will have a key role in the company and the opportunity to play a key part in the organization. We are seeking motivated and high energetic people. We offer a long term contract with a competitive salary.
(+351) 21 145 01 53
(+34) 93 231 00 00 (Ext. 313)