Order Agent Representative with a High Level of Danish
Location: Lisboa, Portugal
Department: Native speakers
Salary: Competitive salary
Contract: Long-term contract
Our client is an outsourcing company based in Lisbon who focuses on customer engagement through different projects. Today, the final client is an American company very famous specialized in technology.
As an Order Agent Representative, your main objective will be to improve the customer experience.
During your day:
- You will decide said orders will be processed or canceled
- You will call customers to obtain necessary details regarding their activity
- You will assist Customers by answering queries relating to their order status, changes and delivery time frames
- You will capture all required data elements in internal Online Store and other systems of record as required by training and operational procedures.
You are the person we are looking for if:
- You speak an excellent level of Danish and English.
- You have experience in Customer Service or Digital industry is a plus
- You have strong solving problem-skills in order to deliver a customer-focused solution
- You have analytical skills
- You have the ability to work quickly and efficiently under deadline pressure
- You are flexible and committed
- You are able to bring facts to the point and explain the customer understandably
- You have consumer-oriented mind-set and willingness to provide the best service
By joining this company:
- You'll be joining an Award-winning team,
- You will work full time with flexible hours,
- You will have the chance to continue developing your career and work with prestigious brands,
- You will be part of a dynamic and multicultural environment,
- You will be in Lisbon which is a great place to live and work.
(+351) 21 145 01 53 (Ext. 202)
(+34) 93 231 00 00 (Ext. 313)