Create an account



You can no longer apply to this job. This job is no longer available. Please contact us if you're interested in jobs like this one

Customer Service agent with a High Level of German

Location: Lisbon, Portugal
Department: Native speakers
Salary: Competitive salary
Contract: Long-term contract


Our client is a leading international service provider that thrives on digital technology.


As a Gaming Support Agent, your main objective will be to improve the customer experience by sharing consumer feedback and recommendations to the client:

You will be responsible for:

- Basic hardware requests regarding Consoles and Computer Games
Ex.: Customer can hear the game, but not see
- Where to find the next store to buy the Game
- Connectivity
- Account management
- Apps on tablets
- Keyboard connection via Bluetooth
- Use of computer
- Upgrades
- How to download service status
- Account passwords
- Abonnements
- Buying games with accounts; prepaid codes
- Hardware questions
- Issues with interrupted or not working games on specific console and Windows PCs


We are looking for a person with the following qualifications, experience and skills:


- Excellent level of German and English.


- Experience in Helpdesk, IT or Customer Service is a plus


- Feel passionate about the gaming industry and be an active gamer
- Show strong logical thinking, good communication and team player
- Have consumer oriented mind-set and willingness to provide the best service
- Have technical knowledge and technical support experience will be considered a plus


We offer:

- Start of an International career;
- You'll be joining an Award winning team;
- Possibility to work with prestigious brands;
- Be part of an Innovative and forward thinking company;
- Lisbon is a great place to live and work.
- Attractive base salary, food allowance and bonus system a weekly working time of 40 hours (full time) or min. 25 hours (part time) in shifts from Monday to Sunday between 08:00 and 20:00
- Implementation / assistance with all official applications
- Support in the search for accommodation
- Rental cost refund for the first 3 months (up to 400 euros per month)
- Airfare refund for international applicants(up to 250 euros)
And much more...


Alessandra Breschi
(+351) 21 145 01 53

Placement agency Nº 9900000357
See offers