Travel Support Agent with High Level of German
Location: Lisbon, Portugal
Department: Native speakers
Salary: Competitive salary
Contract: Long-term contract
You will join an innovative company, with a young and multicultural environment of the tourism sector with more than 20 years of presence in the market. The completely remodeled offices are located in Lisbon, and you will be able to continue boosting your career collaborating in many different projects.
As an Order Agent Representative, your main objective will be to improve the customer experience:
During your day to day:
- You will decide said orders will be processed or cancelled
- You will call customers to obtain necessary details regarding their activity
- You will assists Customers by answering queries relating to their order status, changes and delivery time frames
- You will capture all required data elements in internal Online Store and other systems of record as required by training and operational procedures.
You are the person we are looking for if:
- You speak an excellent level of German and English.
- You have experience in Customer Service or Digital industry is a plus
- You have strong solve problem-skills in order to deliver customer focused solution
- You have analytical skills
- You have the ability to work quickly and efficiently under deadline pressure
- You are flexible and committed
- You are able to bring facts to the point and explain the customer understandable.
- You have consumer oriented mind-set and willingness to provide the best service
- You'll be joining an Award winning team,
- You will work full time with flexible hours,
- You will have the chance to continue developing your career and work with prestigious brands,
- You will be part of a dynamic and multicultural environment,
- You will be in Lisbon which is a great place to live and work.
Maria Gallifa Samaniego
(+34) 93 231 00 00 (Ext. 214)