HomeAway, company leader in the travel industry
HomeAway, a leader in the travel industry and a part of one of the strongest companies in the sector globally, is looking for a Content Specialist with a strong technical mind to join the Global Content team. This person will thrive in a dynamic, ever evolving marketplace and provide help to millions of people every year.
They are looking for a Content Specialist that will create and deliver innovative content solutions for both internal and external audiences. The position will require great attention to detail, the ability to track project guidelines and timelines, and precise documentation skills.
This person will be responsible for the following:
- Create and revise content based on product updates and feedback
- Monitor contact drivers and implement content plans to empower customers to self-serve
- Create and iterate content management strategies that support product development
- Collaborate with internal Subject Matter Experts (SMEs) to develop process and content
- Manage content projects and tasks
- 3+ years of experience with content management
- Native German and English fluency, other languages a plus
- Knowledge of a Call Center environment and the needs of customer service representatives
- Knowledge of UI/UX design, branding/templates
- Outstanding collaboration and interpersonal skills
- Excellent and proven organizational/project management skills
- Proven ability to work in a fast paced, continuously evolving, environment
- Capable of making rapid progress on multiple projects simultaneously
- Ability to work well independently
- Demonstrated technical competency with CRM applications, i.e. Salesforce
- Flexibility and ability to be a team player
-Attractive salary
-Full permanent position
-International environment
-Career opportunities
