Telecommunications service provider in Madrid
Working within the General Helpdesk team, you will be responsible for providing live assistance for all customers across the EMEA client base. You will be responsible for ensuring that all internal and external Service Level Agreements are met at all times, and that the standard of service provided to our clients is of the highest quality.
This will include providing prompt assistance on audio and web conferences, answering incoming calls and chats to the Customer Care department and replying in a timely manner to customer emails. You will provide basic troubleshooting to clients for any service complaints.
Key responsibilities:
‐ To provide support and management to all Service requests.
‐ To process incoming queries and incident’s to the Customer Service helpline or inbox.
‐ To effectively respond to all requests for information.
‐ To perform standard Changes/MAC (Move, Add, Cease) according to predefined process.
‐ To provide knowledgeable product support.
‐ To assist the Events and other Operations teams according to the needs of the business.
We are looking for a candidate that meets the following criteria:
‐ Possess and use a confident, clear professional telephone manner at all times.
‐ To have very strong communication skills, especially in spoken and written in Dutch
‐ English language skills (written and verbal) is a must
‐ Computer literacy. Including: MS Word, Excel, Outlook, Internet Explorer and PowerPoint.
‐ Highly organized, with strong self-motivation and administrative skills.
‐ The ability to effectively manage their time and prioritize their workload at all times.
‐ Previous B2B customer service experience
‐ Demonstrate a positive attitude to self-development.
-Attractive salary
-Full permanent position
-International environment
